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AirFUN停止營運&退費規則

2022/10/24 14:00

感謝各位市民對AirFUN的支持與愛護。

遊戲推出至今,非常高興市民們一直以來的陪伴。

雖然AirFUN的故事即將畫下句點,但是城市的精神永存。

於2022/11/28 12:00(GMT+8)正式結束營運並停止AirFUN所有相關服務,

在結束營運前的這段期間,AirFUN仍會持續提供完整的遊戲服務,讓所有市民在這段期間,仍能持續享受AirFUN!


《停止營運相關時程說明》

排程表包含:

1. 10/24 14:00(GMT+8)_ 官網公告消息 / 關閉商城

2. 11/28 12:00(GMT+8)_ 停止所有營運

3. 11/29 12:00(GMT+8)_ 開放退費申請

4. 12/30 10:00(GMT+8)_ 停止受理退費申請


退費規則:

1.退費資料只接受AirFUN帳號持有人本人透過填寫退費申請單,並掃描傳送到客服信箱info@airfun.cloud,其他提交方式恕不受理,若符合退款費資格玩家未填寫退費申請也將視同放棄。

2.退費申請期間為2022/11/29 12:00(GMT+8)~2022/12/30 10:00(GMT+8)前提交退費申請,客服將於收到申請資料的7個工作天內回覆,如核對退費申請資料與帳號登錄資料不一致或資料有問題也將由客服透過聯絡資訊聯繫,故請勿外流您的ID及門號等個人資訊,如聯繫後7天內未獲得玩家回覆將喪失申請資格。

3.2022/10/24 (GMT+8)起將關閉存入背包功能。

4.退費計算以11/28 12:01(GMT+8) 平台上的遊戲幣(頭像旁標示的iSota額度)為依據,請玩家務必於此之前將QPP背包中的遊戲幣兌換至AirFUN平台中。只要有儲值過的玩家於AirFUN停止營運時,平台帳號有剩餘的iSota額度即可進行退費計算,並以匯款方式進行退費。

5.退費金額最多以儲值總額計算,如平台帳號剩餘額度未滿儲值總額,則以剩餘額度作為計算依據,並依玩家儲值渠道:經由GASH台幣點數卡儲值購買iSota將以2,600 iSota等同1新台幣之方式進行退費計算 ; 經由刷卡購買iSota將以100,000 iSota等同1歐元之方式進行退費計算,其餘非經官網商城儲值取得之iSota不列入儲值總額認定,如上述兩種渠道皆曾消費過,則退款渠道計算認定優先為GASH台幣點數卡,如尚有餘額再以刷卡渠道計算。

6.退費匯率計算以停止營運日2022年11月28日之臺灣銀行歐元即期賣出匯率為準,退費工作天為停止營運後30日內。

7.依據遊戲服務使用者合約書之「契約之終止與退費」,退款程序將不扣除行政手續費,僅扣除匯款手續費台灣玩家新台幣30元 ; 海外玩家新台幣700元,若有小數點將四捨五入至整數,匯款返還剩餘點數金額,如退費金額低於匯款手續費,將以不符合退費資格處理,詳見退費申請書。

8.AirFUN保留最終解釋權


**舉例1:

AF001過去刷卡儲值過3次共計500,000 iSota,且於平台帳號中身上尚餘有400,000殘留iSota,符合退費資格。

剩餘400,000 iSota不足總儲值額度500,000 iSota,故以平台帳號剩餘之400,000 iSota計算,

退款計算為:

400,000/100,000* 11月28日臺灣銀行歐元即期賣出匯率- 匯款手續費


**舉例2:

AF002過去經由GASH台幣點數卡儲值過3次共計500,000 iSota,且於平台帳號中身上尚餘有700,000殘留iSota,符合退費資格。

剩餘700,000 iSota大於總儲值額度500,000 iSota,故以總儲值額度500,000 iSota計算,

退款計算為:

500,000/2,600- 匯款手續費


AirFUN營運團隊

2022/10/24

AirFUN’s ceasing operation & refund policy

2022/10/24 14:00

We thank all citizens for your continuing support and care for AirFUN. 

We are really happy that citizens have accompanied us throughout this journey since the first release of our games. 

Although the story of AirFUN has come to an end, the spirit of this city will remain forever. 

AirFUN will be officially closed with no service provided thereafter at 12:00 (GMT+8) on 11/28/2022.

AirFUN will continue providing complete game services before the closing date as usual, so that all citizens can enjoy AirFUN before the end!


“Description of business closing schedule”

The schedule contains:

1. Official Website Announcement / Mall closing at 14:00(GMT+8) no 10/24 

2. Cease all operations at 12:00(GMT+8) on 11/28

3. Open for refund applications at 12:00(GMT+8) on 11/29

4. Stop accepting refund applications at 10:00(GMT+8) on 12/30


Refund Policy: 

1. The refund application is limited to the AirFUN account holders with the application form filled out, scanned, and sent to the customer service mailbox info@airfun.cloud, no exception.

2. The refund application form must be submitted in the period of 11/29/2022 [12:00(GMT+8)] ~ 12/30/2022 [10:00(GMT+8)]; also, the customer service will have a reply issued within 7 working days upon receiving the said refund application form. If there is a discrepancy found between the refund application information and the account login information, or there is false information identified, the customer service center will contact the account holder through the contact information. Therefore, please keep your ID and account information in confidence. The account holder who fails to reply within 7 days after receiving a notice from the customer service center will be deemed as a waiver. 

3. Back to back deposit function will be closed from 2022/10/24 (GMT+8). 

4. The refund calculation is based on the game currency (iSota amount marked next to the head portrait) on the platform at 12:01 (GMT+8) on 11/28. Players must exchange the game currency in the QPP backpack to the AirFUN platform before the indicated time. Players with stored value who have an iSota amount in their accounts at the time when AirFUN ceased its operation are eligible for a refund calculation, and they shall receive their refunds by bank remittance. 

5. The refund calculation is limited to the total stored amount. If the balance amount in the platform account is less than the total stored amount, the refund calculation is based on the balance amount and according to the player’s value storing channels: iSota purchased with stored amount in GASH card will be refunded according to the principle of “2,600 iSota equivalent to NT$1;” iSota purchased with credit card will be refunded according to the principle of “100,000 iSota equivalent to 1 EUR,” and the iSota that is not purchased with the stored amount of the official website mall will not be included in the total stored amount for refund calculation. If both of the above two channels have been consumed, the refund channel will be determined as the GASH TWD point card first.

6. The exchange rate for the calculation of the refund is based on the Euro spot selling rate of the Bank of Taiwan on November 28, 2022. The refund will be remitted within 30 days after operation ceases.

7.According to the “Contract Termination and Refund” of the Game User Service Contract, no administrative fee will be charged for the refund operation, but only the bank service charge of NT$30 for Taiwan players; and NT$700 for overseas players, which will be rounded up to the dollar, when necessary. The amount of refund will be paid by bank transfer service. If the refund amount is lower than the bank service charge, it will be treated as ineligible for refund. Please refer to the refund application form for details.

8. AirFUN reserves the right of final interpretation 


**Case : 

AF002 who had paid for value storing with GASH card 3 times for a total of 500,000 iSota and there are 700,000 iSota in the platform account that are eligible for refund. 

The remaining 700,000 is greater than the total stored value amount of 500,000; therefore, it is calculated according to the total stored amount of 500,000. 

The refund is calculated as: 

500,000/2,600- bank remittance fee



AirFUN Operation Team

10/24/2022

⚠活動中止公告⚠

2022/08/31 18:22

為防過度沉迷網路遊戲故避免倡導遊戲及遊戲平台

9/1 00:00 (GMT+8)起將中止所有AirFUN活動與品牌主回饋機制

造成您的不便,敬請見諒。


---------------------------------

To prevent addiction to online games, we avoid promoting games and game platforms.

Effective Sep 1 from 00:00 (GMT+8), all AirFun activities and brander rebate mechanisms shall be suspended.

We apologize for any inconvenience caused.


《夏日儲值大放送》

2022/08/05 14:39

活動辦法 : 


只要當月儲值次數累積達以下標準,即可獲得相對應獎勵 :

(ex : 當月累積儲值5次,則可領取10,000+18,000;當月累積儲值10次,則可領取10,000+18,000+40,000,以此類推)


累積儲值          iSota獎勵

滿3次              10,000

滿5次              18,000

滿10次             40,000

滿15次             68,000

滿20次            100,000

滿25次            200,000

滿30次            300,000



**8/15起活動再加碼,當月累積達標對應獎勵於指定日期再加碼發放一次,加碼發放日期為8/15(一)、8/22(一)、8/29(一)**




※活動時間:2022/08/06 00:00 ~ 2022/08/31 23:59 (GMT+8)

※玩家只要為有效會員且綁定手機門號即具活動資格

※獎勵將於隔日中午12:00 (GMT+8)派發,如遇週末則順延至上班日發放

※若該筆訂單狀態非完成狀態,則將不列入活動範圍

※上述活動僅適用於活動時間內,若未於活動期間內達成,則不列入此活動範圍

※AirFUN保留活動的最終解釋權

※AirFUN保留修改、暫停或取消活動的權力

----------------------------------------------------------

Activity Rules: 


If the number of top-ups in a month reaches the following criteria, members can receive the corresponding bonus:

(ex : 10,000+18,000 if you top-up 5 times in the month, 10,000+18,000+40,000 if you top-up 10 times in the month, and so on)


Top-up iSota bonus

3 times 10,000 

5 times 18,000

10 times 40,000

15 times 68,000

20 times 100,000

25 times 200,000

30 times 300,000


※Campaign Time: 2022/08/06 00:00 ~ 2022/08/31 23:59 (GMT+8)

※ Players must be valid members and have their mobile phone numbers bound to their membership to be qualified.

※The iSota will be distributed at 12:00 noon (GMT+8) on the following day, or on the next business day if it is a weekend.

※If you did not complete your payment, this purchase will not be included in this campaign.

※ The above activities are only applicable during the campaign period. The participant is disqualified if this is not achieved during the campaign period.

※AirFUN reserves the right of final interpretation of the event.

※AirFUN reserves the right to modify, suspend or cancel the event.

《首追驚喜禮》

2022/08/05 10:01

活動辦法 : 


👉首次追隨品牌主,解鎖成就贈送20,000iSota外,同時可獲得2000 iSota



※活動時間:2022/08/07 12:00~ 2022/08/11 23:59 (GMT+8)

※玩家只要為有效會員且綁定手機門號即具活動資格

※活動僅限於從2021/02/01至今尚未追隨過品牌主的玩家

※上述活動僅適用於活動時間內,若未於活動期間內達成,則不列入此活動範圍

※AirFUN保留活動的最終解釋權

※AirFUN保留修改、暫停或取消活動的權力

-------------------------------------------------------

Activity rules: 


👉If you follow any brander for the first time, you not only can receive 20,000 iSota for free for unlocking achievements, you can also receive another extra 2000 iSota.



※Campaign Time: 2022/08/07 12:00~ 2022/08/11 23:59 (GMT+8)

※ Players must be valid members and have their mobile phones bound to their membership to be qualified.

※This campaign is limited to players who have never followed any brander since Feb. 1, 2021.

※ The above activities are only applicable during the event period. The participant is disqualified if this is not achieved during the event period.

※AirFUN reserves the right of final interpretation of the event.

※AirFUN reserves the right to modify, suspend or cancel the event.

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